Support | Augment AI Help Center
Augment Support & Help Center
We're here to help you succeed
Comprehensive support when you need it
Choose from multiple support channels designed to help you succeed with Augment AI
24/7 Technical Support
Get immediate help with technical issues, implementation questions, and troubleshooting from our expert support team.
Get technical help
Live Chat Support
Connect instantly with support agents through our live chat system for quick answers and real-time assistance.
Start live chat
Phone Support
Speak directly with our support specialists for complex issues and personalized assistance.
Call support
Enterprise Support
Dedicated support for enterprise customers with priority handling, dedicated account managers, and SLA guarantees.
Enterprise support
Training & Onboarding
Comprehensive training programs and onboarding support to help you get the most from Augment AI products.
Get training
Community Support
Connect with other users, share experiences, and get help from the community in our forums and groups.
Join communitySupport Excellence
Delivering world-class support to ensure customer success
Self-help resources and documentation
Find answers quickly with our comprehensive self-help resources and documentation
Knowledge Base
Comprehensive articles, guides, and FAQs covering common questions and solutions.
Browse articlesVideo Tutorials
Step-by-step video guides for product features, integrations, and troubleshooting.
Watch videosAPI Documentation
Complete technical documentation for developers integrating with Augment AI APIs.
View API docsSystem Status
Real-time status updates and maintenance schedules for all Augment AI services.
Check statusBest Practices
Implementation guides and best practices from successful customer deployments.
Learn best practicesChoose the right support plan for you
Select from our range of support plans designed for different needs and requirements
Standard Support
Email support with 24-hour response time for all customers. Access to knowledge base and community forums.
Learn morePremium Support
Priority support with 4-hour response time, live chat, and phone support during business hours.
Upgrade nowEnterprise Support
Dedicated support team, 1-hour response time, 24/7 phone support, and dedicated account manager.
Contact salesDeveloper Support
Technical support for developers with code reviews, architecture guidance, and implementation assistance.
Get dev supportContact Support
Need help? Submit a support request and our team will get back to you quickly with solutions.
Need immediate assistance?
For urgent issues or enterprise customers, contact our support team directly for immediate assistance.