Augment Customer Support Software
Discover how our customer support platform can transform your service delivery and improve customer satisfaction scores.
Find out why Augment was recognized for excellence in customer support automation and service delivery.
Discover how to improve response times and customer satisfaction by implementing AI-powered support workflows.
Learn the top 5 ways to deliver outstanding customer experiences and build lasting customer relationships.
ExploreExplore support capabilities
Advanced ticketing and case management
Streamline customer support with an intelligent ticketing system that automatically routes, prioritizes, and tracks customer issues from creation to resolution.
Key Features
- –Automated ticket routing
- –Priority-based escalation
- –SLA management and tracking
- –Multi-channel ticket creation
- –Custom ticket fields
- –Bulk ticket operations
- –Ticket collaboration tools
- –Resolution tracking
Why choose our support platform?
Omnichannel Support
Provide consistent support across email, chat, phone, and social media channels from one unified platform.
AI-Powered Automation
Leverage artificial intelligence to automate routine tasks, suggest responses, and route tickets to the right agents.
SLA Management
Meet service level agreements with automated escalation, priority routing, and real-time SLA tracking and alerts.
Ready to transform your customer support?
Join thousands of support teams using our platform to deliver exceptional customer experiences and drive satisfaction.