MGM Resorts transforms guest experience with Augment AI Platform
MGM Resorts transforms guest experience with Augment AI Platform
Leading hospitality company leverages AI-powered personalization to enhance guest satisfaction, optimize operations, and increase revenue across luxury resort properties.
The Challenge
MGM Resorts operates luxury properties serving millions of guests annually across diverse markets. The company needed to deliver personalized experiences at scale while optimizing operations, managing complex inventory, and maximizing revenue across gaming, dining, entertainment, and hospitality services.
Traditional hospitality management systems couldn't provide the real-time insights and personalization capabilities needed to compete in the modern luxury travel market, leading to missed revenue opportunities and suboptimal guest experiences.
- •Complex multi-property operations requiring unified management
- •Need for real-time personalization across all guest touchpoints
- •Revenue optimization across gaming, dining, and entertainment
- •Operational efficiency in luxury service delivery
Company Profile
The Augment Hospitality AI Solution
Guest Personalization
AI-powered guest profiling and preference analysis to deliver personalized experiences across all touchpoints.
Revenue Optimization
Dynamic pricing and yield management across gaming, dining, entertainment, and accommodation services.
Operations Intelligence
Predictive analytics for staffing, inventory management, and operational efficiency across all properties.
Exceptional Hospitality Results
Key Achievements
45% Increase in Guest Satisfaction
Personalized experiences drive significantly higher guest satisfaction scores
30% Revenue Growth
AI-driven optimization increases revenue across all service categories
50% Operational Efficiency
Streamlined operations and predictive management reduce costs and improve service
Multi-Property Success
Consistent improvements across 25+ luxury resort properties worldwide
Customer Testimonial
"Augment's AI platform has revolutionized how we deliver luxury hospitality experiences. Our guests now receive truly personalized service at every touchpoint, from gaming recommendations to dining preferences. The revenue impact has been remarkable, but more importantly, we're creating memorable experiences that keep guests coming back."
AI-Enhanced Service Areas
Gaming
Personalized gaming recommendations and loyalty optimization
Dining
AI-powered menu recommendations and dining experience optimization
Entertainment
Personalized show recommendations and event optimization
Accommodation
Smart room assignments and personalized amenity services
Elevate Your Hospitality Experience
Transform your hospitality operations with Augment's AI platform. Deliver personalized experiences that drive guest satisfaction and revenue growth.